Contacting ELM Resources500 12th Street, Suite 300 Students and ParentsPlease Note: For answers to questions about your loan(s), including the loan information displayed on this website, contact your lender directly, or the Financial Aid Office at your school. ELM Resources does not provide information on specific loans. Students and Parents must register in order to view their loans on ELMNet. Click here to either log-in or sign-up as a new user. For answers to questions about information contained on your school's page on ELMSelect, please contact the Financial Aid Office at your school for further assistance. School SignupTo sign your school up with ELM, click here. Schools, Loan Providers and ServicersFor general Sales and Customer Service inquiries for all ELM products, click here to display the Sales and Service map. Place your mouse pointer over the state on map and press the left mouse button to bring up the appropriate contact information. You can also call toll free 866-524-8198, option 0 or email us at info@elmresources.com. ELMNet User ID or Password ResetTry using the online password reset feature using your pre-set security question and answer by clicking here. If your User ID has expired, or you have not set up a security question and answer, please contact us for assistance. If you do not know your assigned Priority Services Specialist(s), click here to display the Sales and Service map. If you do not know your assigned Member Relationship Manager, please send an email to MemberServices@elmresources.com for assistance. Students and Parents: please send an email to info@elmresources.com for assistance. ELM TrainingTo request training on any ELM products, please click here. Do you have a non-urgent question about ELMNet, ELMSelect or ELM NDN? Contact one of our experienced Training Specialists. They can answer product related questions and provide information on topics ranging from understanding the loan flow process to identifying CommonLine files. Our Training Specialists are also available to answer general questions about ELM Resources. To send a question to one of our trainers, please click here. ELM StaffFor a list of ELM staff members, click here.
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